Privacy Policy

Directory Research ("we," "our," or "us") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services.

1. Information We Collect

1.1 Information You Provide

We collect information you voluntarily provide when using our Service:

• Account Information: Email address, name (optional), and password when you create an account
• Payment Information: Billing address and payment method details (processed securely by our payment processor)
• Research Inputs: Niche keywords, domains, and other inputs you provide for generating reports
• Communications: Information in emails or messages you send us

1.2 Information Collected Automatically

When you visit our website, we automatically collect certain information:

• Device Information: Browser type, operating system, device type
• Usage Data: Pages visited, time spent, click patterns
• Log Data: IP address, access times, referring URLs
• Cookies: Small data files stored on your device (see Section 6)

2. How We Use Your Information

We use your information for the following purposes:

3. Information Sharing

We do not sell your personal information. We may share your information with:

3.1 Service Providers

We work with third-party companies that help us operate our business:

• Payment Processors: To process transactions securely
• Cloud Infrastructure: To host our application and store data
• Analytics Services: To understand how our Service is used
• Email Services: To send transactional and marketing emails

3.2 Legal Requirements

We may disclose information if required by law, court order, or government request, or if we believe disclosure is necessary to protect our rights, your safety, or the safety of others.

3.3 Business Transfers

If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

4. Data Retention

We retain your information for as long as necessary to provide our services and fulfill the purposes described in this policy:

• Account Data: Retained while your account is active, plus 2 years after deletion
• Research Reports: Retained for 2 years from purchase date
• Payment Records: Retained for 7 years for tax and legal compliance
• Analytics Data: Aggregated and anonymized after 26 months

5. Your Rights

Depending on your location, you may have the following rights:

• Access: Request a copy of your personal data
• Correction: Request correction of inaccurate data
• Deletion: Request deletion of your personal data
• Portability: Request your data in a portable format
• Objection: Object to processing based on legitimate interests
• Withdrawal of Consent: Withdraw consent for marketing at any time

To exercise these rights, contact us at privacy@directoryresearch.com. We will respond within 30 days.

6. Cookies and Tracking

6.1 Types of Cookies We Use

• Essential Cookies: Required for the Service to function (authentication, security)
• Analytics Cookies: Help us understand how visitors use our site
• Preference Cookies: Remember your settings and preferences

6.2 Managing Cookies

You can control cookies through your browser settings. Note that disabling certain cookies may affect the functionality of our Service.

7. Data Security

We implement appropriate technical and organizational measures to protect your data:

• Encryption of data in transit (TLS/SSL) and at rest
• Regular security assessments and monitoring
• Access controls and authentication requirements
• Employee training on data protection

However, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your own. When we transfer data internationally, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses approved by the European Commission.

9. Children's Privacy

Our Service is not intended for children under 16 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

10. Third-Party Links

Our Service may contain links to third-party websites. We are not responsible for the privacy practices of these sites. We encourage you to review their privacy policies.

11. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act:

• Right to know what personal information is collected
• Right to know if personal information is sold or disclosed
• Right to opt-out of the sale of personal information
• Right to non-discrimination for exercising your rights

We do not sell personal information as defined by the CCPA.

12. European Privacy Rights (GDPR)

If you are in the European Economic Area (EEA), you have rights under the General Data Protection Regulation including access, rectification, erasure, restriction, portability, and objection. Our legal bases for processing are outlined in Section 2.

13. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date. For significant changes, we may also send you an email notification.

14. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

Email: privacy@directoryresearch.com

Data Protection Officer: dpo@directoryresearch.com